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A STUDY ON JOB SATISFACTION OF EMPLOYEES: THEORETICAL FRAMEWORK

Posted by Connie R. Aponte on November 3, 2013 in Job |

THEORETICAL FRAMEWORK

The term job satisfaction was brought to limelight by Hoppock (1935). According to him job satisfaction is a combination of psychological, physiological and environmental factors that makes a person to admit, “I am happy at my job”.

STATEMENT OF THE PROBLEM

Employees are the central forces of an industry and only with their efficiency, an organisation can move into success. Only with a group of satisfied employees the company can lead into success. For employees satisfaction, the company must provide adequate welfare measures. By conducting a job satisfaction survey, we can analyze whether the employees are satisfied or not and also whether they are motivated by the general, welfare, financial and other related factors.

OBJECTIVES OF THE STUDY

The study aims to achieve the following objectives:-

1. To evaluate how human resource factors (general factors) affect the satisfaction level of employees in BPCL – Kochi Refinery Limited.

2. To assess how far welfare and financial factors motivate the employees in BPCL – Kochi Refinery Limited.

3. To determine the various facilities provided by BPCL – Kochi Refinery Limited.

4. To determine the opinion of employees towards the working life in BPCL – Kochi Refinery Limited.

5. To conduct a brief study to analyse the various functions performed by these sections.

METHODOLOGY

Both primary and secondary data are used for the study. The primary data are collected by using questionnaire method. Secondary data are collected from books, journals, company manuals, company website, company magazines and informal talk with the officers and the employees

TOOLS AND TECHNIQUES

Tools and techniques involves various accounting techniques and statistical tools like percentages and ratios.

POPULATION

The survey was conducted in three departments of BPCL – Kochi Refinery Limited, namely, Human Resource Development & Industrial Relations (HRD & IR) Department, Personnel Department and Finance & Accounts (F & A) Department.

The total number of employees in 3 departments are 148.

> HRD & IR – 38

> Personnel – 28

> F & A – 82 SAMPLE

Convenience sampling was used for the survey. Out of the total 148 employees, 50 employees were selected as sample. The questionnaires were distributed to the respondents in the selected sample.

LIMITATIONS OF THE STUDY

1. Due to the busy work schedule of the employees, the responses may not be sincere and hence invalid.

2. Time constraint resulted in an inadequate focus in all sections.

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